Before dispatch
A requested order may be cancelled through the same WhatsApp conversation before dispatch. If dispatch has already started, delivery costs or refusal conditions may apply only where they were clearly disclosed and permitted by local law.
Returns
A return request should be made within 14 days of delivery, with the item unused, complete and in its original presentation. Mandatory consumer-law periods in the customer's market will apply where they provide stronger protection.
Hygiene and personalised exclusions
Opened or used cosmetics, skincare and fragrance, pierced earrings with a broken hygiene seal, and personalised or engraved items may be excluded unless faulty, damaged or incorrectly supplied.
Damaged or incorrect items
Customers should contact the concierge promptly with the order reference and clear photographs. Verified damaged, faulty or incorrect items will be replaced, repaired or refunded as required by the applicable market's consumer law.
Refund method and timing
Because orders are paid by COD, an approved refund would be issued through an agreed traceable method after inspection. The real operator will publish exact processing times, return addresses and delivery-fee treatment before accepting live orders.